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General and Definitions

These terms are the only terms on which Silver Fox Tractor Spares Ltd contracts with the customer and his purchase of goods. "Goods" shall be deemed as any materials or parts supplied to the customer.

Our Products

Parts supplied by Silver Fox Tractor Spares Limited are not manufactured by the original equipment manufacturer. Original manufacturer's name, part numbers and descriptions are quoted for reference purposes only and are not intended to indicate or suggest that our replacement parts are made by the original equipment manufacturer.  Photos and information used in our listings may have been supplied by the replacement part suppliers/manufacturer.

Specifications

The specifications of the goods shall be those stated in the Company's current catalogue.

Whilst specifications are considered to be correct at the date of printing, the Company reserves the right to change specifications of the goods and their packing and presentation without prior notification.

Unwanted Purchased Goods can be returned up to 30 days from date of arrival for credit (under the Distance selling regulations) and must be returned in a clean, unused condition, in original box/packaging and fit for resale. 

Gaskets must be unopened, Books must be clean and un thumbed.

Sealed Toys/Goods must be returned with all Silver fox Tractor Spares/ Factory seals unbroken to receive a full refund of the total purchase price
 Items must be returned within 30 days of arrival. any return shipping costs are the responsibility of the Purchaser

If your order contains a fault/error or is incomplete/Damaged Silver Fox Tractor Spares Limited must be notified directly (Not via 3rd party) within 48 Hours of receiving the order

In the case of Damaged goods photographs showing damage to the goods and packaging is required within 7 days of delivery to allow insurance claims to proceed, And the damaged goods should be returned to Silver Fox Tractor Spares Ltd within 14 days of Delivery

Refunds will only be given when goods supplied are returned to Silver fox Tractor Spares Ltd

Return shipping costs and any other costs or charges involved with the goods return are the responsibility of the purchaser, any charges incurred on arrival back to the UK charged to Silver Fox Tractor Spares Ltd will be deducted from the refund amount .
Silver Fox Tractor Spares Ltd retains the right to instruct the Carrier to Dispose of the Goods if local taxes and import duties are unpaid by the Purchaser/Receiver by the time limit issued by the carrier /shipping agent and no goods refund would be issued

15% Handling/Restocking charge will be charged on all cancelled orders and returned goods for credit for Business Customers on total invoice Value

Goods Returns Address: Tye Farm, Great Cornard, Sudbury, Suffolk, CO10 0QA

Unpaid Orders

Order that are not completed through the checkout system within 7 days will be deleted from the system.

Bank Transfer

All payments received must match invoice total.  Any costs charged by the paying Bank must be paid by the customer. Please put Order Number in as Reference/Message

Cheques

All cheques must be paid in Pounds Sterling & payable to "Silver Fox Tractor Spares Ltd" . Please write Order Reference number on the back of the cheque.

Import duty

Customers outside the UK are liable for all import duties & local taxes & any extra charges applied to their order after leaving the United Kingdom.

The Discount Voucher and sale price reductions can be withdrawn or changed by Silver Fox Tractor Spares Ltd at any time without giving prior Notice and can only be used online at  www.silverfoxtractorspares.com  and cannot be used in conjunction with any other offer or discount scheme

Gift Vouchers  issued by Silver Fox Tractor Spares Ltd can only be can redeemed online at www.silverfoxtractorspares.com and cannot be used in conjuction with any other discount scheme.
Only one gift voucher can be redeemed per transaction
Gift Vouchers are not Redeemable for Cash


 

Free postage  offer does not apply to any orders that including , Rear Tyres, Wings/Fenders, Engine kits or Short Engines, Free postage offer only applies to English mainland excludes Scotland & Highlands

Shipping Rates

Shipping rates for large or bulky items may incur an additional surcharge, due to extra handling charges and fuel surcharges  imposed on us by the carriers.

Lost Parcels

Parcels sent with Royal Mail are not classed as lost until 3 weeks after sending date. Customers whose parcels have not arrived in this period should notify Silver Fox Tractor Spares Ltd.  Any claim for refund or replacement will not be accepted until after this period.

Next day cut off times

Next Day delivery cut off time is 12. o’clock midday, any orders received after this time will be shipped the following morning on a next day service, next day service is only available  to UK Mainland excluding Scottish Highlands.

Retention of Title and Risk

Goods are the responsibility of the customer as soon as they are delivered by the company, or its agent, to the customer.

Goods shall remain the complete property of the company as legal and equitable owner until such time as the customer shall have paid the full price. The deposit of a cheque shall not be deemed as payment until clearance through the Company's Bank. Until such payments are made the customer acknowledges that he is in possession of goods as bailee for the company.

Until the customer becomes owner of the goods he is to store them separately from his own or those of any person in a manner identifiable, safe and conditioned.

The customers’ right to possession shall cease if they, not being a company, commits an available act of Bankruptcy or if they, being a company does anything or fails to do anything which would entitle any person to present a petition for winding up. The company may for the purpose of recovery enter upon the premises where they are stored or where they are reasonably believed to be stored and may repossess the same.

The Customer shall be at liberty to agree to sell on the goods on the express condition that such an agreement to sell shall take place as bailees for the Company, whether the customer sells on his own account or not and that the proceeds thereof are held in trust for the Company and at all times are identifiable as such.

Delay and Force Majeure

Whilst every effort will be made to comply with any quoted dates given for dispatch or delivery, time shall not be of the essence and the Company shall not be liable for any loss or damage caused by delay or failure by the Company in obtaining goods from the Company's own suppliers, or any loss or damage caused by strikes, lockouts, trade disputes, transport delays, shortages of material, breakdowns, fire, accidents and/or any causes whatsoever beyond the company's control. Such delay shall not constitute a breach or repudiation of the contract.

In the event of performance of the contract being frustrated or prevented by reason of war, civil commotion or the operation of any statute, order, regulation or promulgation made by any statutory or duly constituted authority whether in the UK or elsewhere, the Buyer shall accept and pay for all goods delivered, work executed and expenses incurred in connection with the contract up to the date of such event, and the Company shall from such date be under no further liability under the contract.

Warranties

The Company warrants that the goods will correspond to their specification and will be free from defects in materials and workmanship for a period of 12 months from the date of delivery, or in the case of goods which have a shorter working life as determined by the Company, three months from the date of delivery ("The Warranty Period").

If the Company receives written notice during the Warranty Period from the Buyer of any breach of the above warranty then the Company shall at its own expense and within a reasonable time after receiving such notice repair, or at its option replace the goods or otherwise remedy such defect. The Buyer will, at the request of the Company, return such defective goods to the Company carriage paid.

The Company shall be under no liability under the above warranty:

(a) In respect of any defect in the goods arising from any drawing, design or specification supplied by the Buyer;

(b) In respect of any defect arising from fair wear and tear, wilful damage, negligence of the Buyer, abnormal working conditions, failure to follow the Company's instructions (whether oral or in writing), misuse or alteration or repair of the goods without the Buyer's approval, or improper storage.

(c) Where the goods are transported to the Buyer at the Buyer's risk and the defect occurred during transit;

If the Company fails to comply with such obligations its liability for such failure shall be limited to the contract price of the goods.

The express terms of these Conditions of Sale are in lieu of all warranties, conditions, terms, undertakings, and obligations implied by statute, common law, custom, trade usage, course or dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to orders for goods.

Recycling & Packing Policy

At Silver Fox Tractor Spares Ltd our packing policy is to try to recycle and re-use as much incoming packaging as possible on the inside of our outgoing parcels to help reduce the carbon footprint on each of our sale items. We use the very best quality packing materials and pack to the highest standard to protect the contents on their, sometimes, very long journey.

Telephone numbers will be passed on as requested by most couriers and always when outside the UK mainland. Telephone numbers may be put on the outside of the parcel to help couriers make the delivery as quickly as possible.

Construction

These Conditions of Sale shall be subject to and shall be construed in accordance with English law and the High Court of Justice in London shall have non-exclusive jurisdiction over any dispute which may arise hereunder unless the parties agree otherwise in writing.

NOTHING CONTAINED HEREIN SHALL EFFECT THE STATUTORY RIGHTS OF THE CONSUMER

Copyright

This website and its content is copyright of Silver Fox Tractor Spares Limited © 2009. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Silver Fox Tractor Spares Limited and while we Endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Silver Fox Tractor Spares Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Silver Fox Tractor Spares Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy

This privacy policy sets out how Silver Fox Tractor Spares Limited uses and protects any information that you provide when you use this website. Silver Fox Tractor Spares Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Silver Fox Tractor Spares Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2009. What we collect We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.